Update your contact information
Update your contact information
Make sure that you have the correct mobile phone number and e-mail address in the common contact register. The central and local government uses the information the common contact register to notify you of decisions and other important letters that are sent to you online.
Have you opted out of digital communication?
Norwegian public authorities may send you important notices and messages even if you have opted out of the digital communication scheme. You may receive these notices via your mobile phone number or e-mail address registered in the common contact register.
It is therefore important that you keep your digital contact information updated.
Is your contact information registered on other persons than yourself?
If you have registered your mobile number or your e-mail address on other persons than yourself, it is important that you notify these persons about information that is ment for them.
This may be family members or persons you are appointed as guardian for.
Notifications about documents from public authorities
When central and local government sends an official document to you, a notification is sent to the mobile phone number or e-mail address which you have registered in the common contact register.
Central and local government are obliged to do this, and in this way, you will always know when you have received an official document digitally.
It is only the central and local government that can retrieve information from the common contact register.
Get reminders about appointments on SMS and e-mail
When you have registered your mobile phone number or your e-mail address in the common contact register, you can receive digital information from the central and local government. For example, there may be reminders by SMS or e-mail of appointments or notification of the water supply being shut off.
Update your contact information in one place
Once your details are registered in the common contact register, you will not need to provide this information again to all the different public authorities with whom you communicate. Central and local government retrieve your contact information from the register when sending you messages and documents digitally.
You are responsible for updating your contact information. You only need to do this in one place. You can choose to register your mobile phone number or e-mail address, or both.
What does the common contact register contain?
The common contact register can contain
- your mobile phone number and e-mail address
- information concerning your choice of digital mailbox
- language preferences for digital communication
- whether you have opted out of receiving official mail digitally
You are responsible for editing your information in the register.
Privacy Policy for the common contact register explains how the central and local government collects and uses information stored in the register.
Choose your language preference
The common contact register includes information about what language you wish to receive documents and messages on from the central and local government.
The Norwegian Digitalisation Agency has obtained existing language preferences from the National Population Register administered by the Norwegian Tax Administration. If you have previously indicated a preference for a language on your tax return, this is the language preference information now registered in the common contact register.
It is up to the public authority that is sending you messages or documents to use your language preference.
If you have not selected a language preference, the central and local government will decide which language they will use when they communicate with you.
How to register in the common contact register
If you have previously logged into a Norwegian public service, for example with MinID, you have already registered your contact information in the common contact register.
If you have never logged into a public digital service, your contact information details will not be included in the register. If you wish to be included in the common contact register, you need to get an electronic ID, and create a user profile via the ID-portal log-in system.
Legal framework
Regulations concerning electronic communication in and with Norwegian public authorities are found in the eGovernment Regulation (“eForvaltningsforskriften”) paragraphs 29 and 31.
The Norwegian Digitalisation Agency is the data controller for the Contact and Reservation Register.
