Choose a digital mailbox

Norwegian authorities would like to send you mail electronically rather than on paper. A digital mailbox is a secure digital solution for receiving and storing important post from public agencies. There are two providers of digital mailboxes, e-Boks and Digipost.

A digital mailbox is a secure solution to receive and store important mail electronically, such as letters with decisions, health information or other sensitive information. Public agencies cannot use regular e-mail to send such information because it is not safe enough. A digital mailbox is safe, and you can store your mail as long as you want.

  1. Get out your electronic ID (e-ID), for example your BankID.
  2. Choose e-Boks or Digipost
  3. Follow the instructions from e-Boks or Digipost to create a mailbox. 

You will then receive a text message from Norwegian Digitalisation Agency confirming your choice of mailbox. 

Read more about Digipost and about e-Boks.
 

Digital mailbox from Digipost or e-Boks is a secure and easy way to receive mail from public agencies digitally. Letters in the mailbox can be stored there for as long as you wish and is free of charge.

More: About digital mailbox

You can change from e-Boks to Digipost, or vice versa, whenever you like. To do this, go to www.norge.no, and click on  "Update contact information".

When you log on, you will be able to see which digital mailbox provider you have chosen. Click on the pencil icon to change digital mailbox. If you have not chosen a digital mailbox before, you can do it from this page.

It is easy to move the public mail you have received from the old to your new mailbox.

Contact your mailbox provider for help:                                                                                                       

Digipost: kundeservice@digipost.no or tel. +47 22 03 00 00

e-Boks: tel. +47 22 89 85 04 or by contact form 

User support for digital mailbox and ID-port log-in enquiries
Opening hours: Monday – Friday 09:00 – 15:00
Telephone: (+47) 800 30 300

E-mail: brukerstotte@digdir.no

Chat Live chat (available during opening hours)
 

Information about the digital mailbox providers 
 

Digipost customer service: 

Digipost: (https://www.digipost.no/hjelp/) 
E-mail: kundeservice@digipost.no or telephone (+47) 22 03 00 00
 

E-Boks customer service: 

e-Boks: (https://brukersupport.e-boks.no/hc/en-us)  
E-mail: enquiry form or telephone (+47) 22 89 85 04

Når du oppretter digital postkasse, bidrar du til at det offentlige sparer penger som kan brukes til å levere bedre tjenester til deg.